Join the IGU Network, a place for leaders who believe retail is still human.
Expect essays, emotional frameworks, and field-tested strategies that help you think deeper and act smarter.
Agentic AI is reshaping retail at speed. When machines can research your brand in seconds, trust and emotional clarity become the real drivers of margin, loyalty and long-term advantage.
Cisco’s new global study predicts that by 2028, 68% of customer service will be handled by agentic AI—systems that act, decide, and learn without human oversight. This article explores what that really means for trust, jobs, and the emotional fabric of customer experience.
Join the IGU Network, a place for leaders who believe retail is still human.
Expect essays, emotional frameworks, and field-tested strategies that help you think deeper and act smarter.
