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Speaking

25+ years inside Adidas, Nike, , Sneakerboy, Westfield & leading retailers

Nick Gray is a recognised voice on the future of retail, emotional intelligence, and human-led leadership.

 

He is regularly invited to speak to senior leaders, founders, and teams navigating change in an AI-accelerated world.

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His talks challenge assumptions, restore clarity, and move rooms from insight to action.

The Future of Retail Purpose.

Retail no longer competes on efficiency, productivity and convenience alone. This talk explores how purpose, emotion, meaning and memory now drive customer choice, loyalty, trust and long-term relevance.

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Attendees leave with a clear understanding of how to build brands people belong to, not just buy from.

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Best for:
Retail leadership teams, brand founders, strategy conferences, executive offsites

The Art and Science of Retail

Technology and Ai has transformed retail efficiency and productivity like never before, but normally at the cost of wonder, emotion, and human connection. This session shows how the strongest brands balance data with design, systems with storytelling, and scale with soul. Practical frameworks meet cultural insight to rebuild retail experiences that people actually feel.

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Best for:
Retailers, designers, CX leaders, innovation teams, industry events

How to Connect to the Consumer when the world is going crazy.

In times of uncertainty, consumer behaviour shifts first, logic follows later. This talk decodes how stress, fear, identity, and emotion shape buying decisions during economic, social, and cultural disruption. Attendees gain tools to reconnect with customers when attention is fractured and trust is fragile.

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Best for:
Marketing teams, brand leaders, executive audiences, change-focused organisations

The New Role of Brick and Mortar

Physical retail isn't about transactions, it’s about presence, identity, and memory. This session reframes stores as emotional infrastructure, not distribution points.

Leaders leave with a new lens on how space, staff, and silence can drive loyalty and differentiation.

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Best for:
Retail executives, store designers, property teams, omnichannel brands

I Got You Global brand mark symbolising human connection and emotional intelligence in retail strategy.

Privacy Policy | Terms & Conditions

IGU Global (I Got You Global) is a Sydney-based retail and brand consultancy founded by Nick Gray. The business works with brands, retailers, founders, and leadership teams on brand strategy, customer experience, emotional intelligence, and human-centred growth in an AI-accelerated retail environment. IGU Global is an independent consultancy and is not affiliated with any academic or professional publishing organisations.

IGU Global (I Got You Global) is a retail and brand strategy firm founded by Nick Gray, based in Sydney and working with Australian and international brands.

The firm works with founders, leadership teams and boards to help them navigate complexity, sharpen decision-making, and build emotionally intelligent brands and retail systems in an AI-accelerated world.

IGU Global specialises in retail strategy, brand strategy, customer experience design, leadership alignment and advisory work grounded in consumer psychology, emotional intelligence and human behaviour.

IGU Global works with Australian and international brands across retail, fashion, consumer goods and services.

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