Join the IGU Network, a place for leaders who believe retail is still human.
Expect essays, emotional frameworks, and field-tested strategies that help you think deeper and act smarter.
AI is making work faster and cleaner, but it may also be quietly eroding how we think. When friction disappears, so does depth. This piece explores how cognitive ease, AI dependency, and instant answers are reshaping learning, leadership, and decision-making — and why reclaiming struggle is now a competitive advantage.
Cisco’s new global study predicts that by 2028, 68% of customer service will be handled by agentic AI—systems that act, decide, and learn without human oversight. This article explores what that really means for trust, jobs, and the emotional fabric of customer experience.
AI is quickly taking over analysis, forecasting, and decision-making tasks once exclusive to executives. This article explores how the retail CEO role is changing, which human skills AI can’t replicate, and what leaders must develop now to stay relevant in an AI-driven future.
Join the IGU Network, a place for leaders who believe retail is still human.
Expect essays, emotional frameworks, and field-tested strategies that help you think deeper and act smarter.
