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The Best Way to Serve the Audience is to Ignore Them.
Speaking at an event focused on storytelling powered by data I thought I'd take this opportunity to some truths. Let's make it clear from the start, the integration of Artificial Intelligence (AI) and data analytics has become a very sharp double-edged sword. While these technologies offer unprecedented insights into consumer behavior, there's a growing concern I have about the over-reliance on data-driven decisions that can and does erode a retailer's unique brand identity
Mar 12, 20255 min read
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