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Retailers can no longer take customer data for granted. Today, data must be earned through trust, value, and emotional relevance. This article explores how brands like Nike do it right, why data alone is never enough, and how retailers can balance analytics with human insight to build loyalty and long-term growth.
Join the IGU Network, a place for leaders who believe retail is still human.
Expect essays, emotional frameworks, and field-tested strategies that help you think deeper and act smarter.