Qantas will cut around 850 roles in its Accenture deal and the market cheered. The cost doesn't show up this year. It shows up when customers stop giving Qantas the benefit of the doubt.

Every channel tells a slightly different story, and the customer is left to decide which one is true.

There are four questions to ask a retail strategy consultant in the first meeting, including the one most people skip.

How IGU Global helped Mondial by Nadia record its strongest 12 months of trading since the business was founded, with revenue up an average of 26% a month against the baseline month.

A former Nike and adidas executive on why building brand culture isn't about the launch, it's about knowing when to stop selling, and why most brands never learn the difference between exchange and extraction.

Sellout velocity is retail's most trusted number — and its most misread. It measures how badly people want you, not whether they like you. Those are two different systems, and confusing them is why hype brands have a half-life.

Luxury raised prices without raising quality or creativity — and the bill has arrived. Mid-market is now eating luxury's growth. Nick Gray, founder of IGU Global, argues this same dynamic is about to hit every brand via AI — and most leaders are about to make the same mistake, just with people instead of price tags.

Why does walking into a Uniqlo store make you relax? Nick Gray decodes the psychology of radical simplicity — the cognitive load principle, HEATTECH, KAWS, and what it means for your brand.

Five things the data is already confirming about consumer behaviour, retail strategy and AI — and what it means for your brand in the second half of 2026.

Why customers hesitate and walk away — and what purchase confidence really means for your brand. Nick Gray explores the neuroscience of trust, doubt, and decision-making in retail.

Physical retail is entering a new era. As AI reshapes how consumers research and buy, physical stores are evolving into environments that build trust, reduce hesitation, and help customers feel confident in their decisions. This article explores why the future of retail will belong to brands that create spaces where behaviour, experience and belief are aligned.